ROUTE TO PUTTING CUSTOMER AT THE TOP
Route to putting customer at the top
OMAGH leisure complex has achieved their third Charter Mark by proving they put their customers first.
The complex is one of the largest in Ireland with more than 400,000 customers a year.
Philip Faithfull, chief contract services officer with Omagh district council, first embarked on the 'continuous improvement route' in the early 1990's by introducing behind the scenes quality systems at the complex.
This led to Omagh leisure complex becoming the first BSI registered leisure centre in Ireland to the international standard ISO 9002.
Having confidence in their operational procedures and control methods, the staff felt more emphasis should be focused on customers and what they expected from the centre.
Considerable progress has been made over the years since first achieving a Charter Mark in 1992, and the development of service and facilities is influenced by customer input.
The efforts of all members of staff ensure an immediate response to any problem, no matter how minor.
With the complex being directly involved in the aftermath of the Omagh bombing, the centre has developed a positive relationship with the Sperrin Lakeland Health and Social Care Trust
Together, they aim to work on new initiatives for future developments in the provision of the best possible service to the community.
OMAGH leisure complex has achieved their third Charter Mark by proving they put their customers first.
The complex is one of the largest in Ireland with more than 400,000 customers a year.
Philip Faithfull, chief contract services officer with Omagh district council, first embarked on the 'continuous improvement route' in the early 1990's by introducing behind the scenes quality systems at the complex.
This led to Omagh leisure complex becoming the first BSI registered leisure centre in Ireland to the international standard ISO 9002.
Having confidence in their operational procedures and control methods, the staff felt more emphasis should be focused on customers and what they expected from the centre.
Considerable progress has been made over the years since first achieving a Charter Mark in 1992, and the development of service and facilities is influenced by customer input.
The efforts of all members of staff ensure an immediate response to any problem, no matter how minor.
With the complex being directly involved in the aftermath of the Omagh bombing, the centre has developed a positive relationship with the Sperrin Lakeland Health and Social Care Trust
Together, they aim to work on new initiatives for future developments in the provision of the best possible service to the community.
Further Information
Publisher: THE IRISH NEWS
Ref: IN/0270
Published Date: 26-Jan-99
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